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HELLO!
We’re glad to have you here. At Elite Home Management, our goal is to make renting as straightforward and stress-free as possible. Clear communication, organized systems, and mutual respect are the foundation of a positive rental experience.
To help keep everything running smoothly, we use TenantCloud as our primary platform for payments, communication, and maintenance requests.
Maintenance Support and After Hours Care
Maintenance
Maintenance issues can happen at any time, and some situations cannot wait until regular business hours. Elite Home Management offers after-hours response for true emergency maintenance to help protect resident safety and prevent serious property damage.
If an emergency arises outside of office hours, tenants should report the issue through TenantCloud using the emergency maintenance instructions. This allows the request to be routed properly so it can be addressed as quickly and efficiently as possible.
Routine Maintenance Requests
For all non-emergency maintenance, requests should be submitted through the TenantCloud tenant portal. Requests can be submitted at any time and will be reviewed and scheduled during our normal business hours.
Office Hours
Monday through Friday
8:00 AM to 4:00 PM
Using TenantCloud for routine maintenance allows our team to properly track requests, coordinate vendors, and keep everyone informed throughout the process.
After-Hours Emergency Contact
For true emergency maintenance outside of normal business hours, tenants should text our emergency line so our team can review the issue and respond as quickly as possible.
Emergency Contact:
903-218-7884
Please include
Your name
Property address
A brief description of the emergency
Non-emergency requests must be submitted through TenantCloud and will be handled during regular business hours.
Misuse of the emergency line may result in a service charge.
Our Commitment
We prioritize safety and timely response for urgent issues while maintaining an organized and consistent process for routine maintenance. Using the correct reporting method helps us respond effectively and serve all residents fairly.
Trusted Vendor Partners
Elite Home Management works with a select group of licensed and insured service professionals who meet our standards for reliability and professionalism. These vendors are used for maintenance, repairs, and routine property needs so residents can feel comfortable with anyone authorized to access the home.
We expect our vendors to treat residents and properties with respect at all times.
If you ever have a concern about a vendor’s work or conduct, please let us know. Your feedback matters, and we will follow up directly to address the issue and maintain the level of service we expect.
Home Buying Support
Transform Your Home with Elite Home Management
For some residents, renting is a step toward future homeownership. When the time is right, Elite Home Management can help point you in the right direction.
If you are considering purchasing a home, we can help you understand the general process, connect you with trusted local professionals, and answer basic questions along the way. From early planning to preparing for a purchase, our goal is to help you explore your options responsibly and with clarity.
Please keep in mind that all lease terms remain in effect. Residents must fulfill the lease agreement or follow the early termination provisions outlined in their lease before moving forward with a purchase.
When you are ready to take the next step toward owning a home, we are happy to provide guidance and resources to support that transition.